Frequently Asked Questions

Is the aroma stone eco-friendly?

Yes, our aroma stones are 100% vegan, handcrafted using pure plaster and natural crystals. We use sustainable materials and eco-friendly packaging for all our products.

How long does shipping take?

We ship worldwide from our artisan studios. UK delivery typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging. If you're not completely satisfied with your purchase, please contact us to arrange a return or exchange.

Are your products vegan?

Many of our products are vegan-friendly! Look for the "Vegan" label on product pages or filter by vegan options in our collection. We are committed to offering ethical, animal-free products.

How do I care for my handcrafted items?

Each product comes with specific care instructions. Generally, we recommend avoiding direct water contact for most pieces and storing them in a cool, dry place when not in use.

Do you offer wholesale?

Yes! We offer wholesale options for retailers. Please contact us at wholesale@crysmancy.com with your business details and we'll be happy to discuss partnership opportunities.

Can I request a custom piece?

Absolutely! Many of our artisans accept custom commissions. Please contact us with your ideas and we'll connect you with the right artisan for your project.